Mr Anuj Bhagwati,
Managing Director, A.T.E.
For the fourth time in a row, customers have reaffirmed their trust in A.T.E. by rewarding the company with a high satisfaction score. This is the highlight of the customer satisfaction survey carried out by the company covering customers from the 3 industry verticals that it operates in: textile engineering, clean technology and print and packaging.
On a scale of 1 to 5 where 5 denotes high satisfaction and 1 denotes high dissatisfaction, A.T.E. scored 4.43 on ‘sales’, 4.07 on ‘after-sales-service’ and 4.13 on customers’ ‘overall experience with A.T.E.’ A.T.E. also came up trumps on customer loyalty, with 94.6% of customers falling in the category of ‘loyal’ customers, which indicates not only their willingness to reconsider A.T.E. and its principals for their future requirements, but also recommend them to other customers.
A.T.E. Enterprises has been conducting customer satisfaction surveys every two years as a part of its commitment to continuously enhance customer satisfaction. The company takes the insights the survey provides on changing customer needs and expectations very seriously and uses this survey as a guide in aligning the company’s performance to changing expectations. It is this commitment that has helped A.T.E. to continuously improve customer satisfaction.
“I am pleased with the survey result and I think we could not have asked for more. In an era of increasing customer expectations, affirmation of loyalty by such a large chunk of customers is an achievement that shows A.T.E.’s abiding customer orientation.
We at A.T.E. have always been trying to bring to our customers top notch technology products from A.T.E. group companies and our principals as well as world class services. The result of the survey suggests we are on the right track. Of course, we will continue to work hard to set new standards”, said Mr AnujBhagwati, Managing Director.
For more information