FLIR: Committed to provide world’s best technology at affordable prices to Indian customers

Q. When it comes to Industrial Thermal Imaging Cameras, FLIR is a known name in India. How has been this journey ?

This is an interesting question and may be a book a can be written on this topic. As a summary, FLR India experience has been very good. We are providing world’s best technology at affordable prices to Indian Customers. Overall, the journey has been very fruitful and we are happy to be part of India Growth Story.

Q. Kindly elaborate on FLIR global operations and its core values.

FLIR is a NASDAQ listed company having head office in USA. Globally, FLIR did a business of around USD 1.8 Billion ( approx. INR 12,100 Crore, as per current USD/INR rate). IN 2017, our revenue Growth as compared to 2016 has been 8.3 %.
We say ourselves World’s sixth Sense as at FLIR, we provide superpower vision, helping people around the world save lives, protect the environment, and enhance productivity. We’re building more than innovative technologies; we’re striving to build a more sustainable, more efficient, safer future.

Q. Please tell us about your India Operations ?

Wide range of products under Instruments portfolio are available in India through our very strong channel partners, all of them have trained technical teams to provide best services to our potential/existing customers. We have Hundreds of happy customers all over India which include Electrical Utilities, different manufacturing companies, service providers and Integrators.

To help these customers use our products effectively, we have online/frequent offline training courses in India. Our Service center is also set up in Delhi.

Q. Could you elaborate about the company’s offerings to the manufacturing sector?

When it comes to manufacturing sector, we have hundreds of products- Thermal Imaging Cameras for offline and online temperature measurements, Test and Measurement equipments, Extech range of products for Electrical/ Mechanical, HVAC, Safety applications.

Under offline Thermal Cameras range, our starting range is from INR 70,000/- with World’s first pocket sized Thermal Camera model C3. Other products include point and shoot Ex series, Exx series for experienced users and professional T series which has unique feature of tiltable optics.

Under Online offerings, we have product range under Automation portfolio which has fixed type of products for 24×7 Temperature monitoring. These products can be integrated with computers for real time temperature monitoring. Main applications broadly include Automated Inspections, Process control, Condition Monitoring and Fire Prevention detection. Almost 9 types of camera families ( and 30 plus different products) are available under this fixed type range for different applications to suit customer needs.

When it comes to Test & Measurement range, we offer, multimeters, Clamp meters, Insulation testers, Thermometers, Voltage detectors, Borescopes and Moisture meters. Selected models have FLIR unique, Infrared Guided Measurement through Infrared detector that guides you straight to the problem, visualizes the heat generated by electrical faults, and accurately measures the temperature.

Extech is also a FLIR company under which provide 400 plus different products for applications like Electrical, Plant Maintenance, Health & Safety, HVAC, Lab and Water Quality are available. Extech is also ISO 9001:2015 company having 45 years of experience. In India, we cover complete range of Extech products.

Q. What uniqueness T series has, which you just mentioned ?

T series has rotatable optics. T6xx and T1 K has 120 Deg rotation and new T5xx has 180 Deg rotation of optical block. Since many installations which need to be scanned for temperature are above eye level, this design is very useful. Benefit of this design is, operator does not get stress on wrist, shoulder, neck and eyes while using this range even if this is used frequently. The ease of use of this great designed can be felt only with experience. I encourage readers of this Interview to book their demo through mail ( flirindia @ flir.com.hk) or phone +91-11-45603555. We will be happy to show this/any other product at your doorstep.

Q. You have so many products, how to choose the right product ?

This is very important question. The main answer is- define your application first. One should clearly know whats the smallest object size they want to measure and from what distance. Please note that seeing the object with Thermal camera and accurate measurement are two different things. This one critical aspect can be defined as IFOV- Instantaneous field of view. We have developed an online tool to help our customers to choose the right product. Same is available at http://flir.custhelp.com/app/fl_download_datasheets/type/Current. IFOV has been shown as point 2 in picture being shared here. This picture is from same link shared above.

Q. What do you offer as solution to Automation Industry ?

We have a big pool of cameras which are fixed type, can be connected to PC and can cater to applications like Automated Inspections, Process Control, Condition Monitoring, Fire prevention . Almost 400 plus fixed type cameras can be connected through LAN. These products vary as per configuration and application. We shall be displaying this range during Automation show. Glimpse of this range is mentioned below.

Q. In your opinion, what’s potential of Growth of your business in India in 2018 .

India has lot of potential and future looks bright. Our Indian manufacturing base is growing and all require good tools like Thermal Cameras for temperature measurement alongwith quality Test and Measurement tools to have efficient, smooth operations and for producing good quality products. Future in India looks very bright.

Q. Thanks for your time. Very encouraging discussions. Please tell us about your background.

I have almost 24 years of experience. My educational qualifications include Degree in Electronics and Communication, Management course from IIM, Calcutta, Digital Marketing Course from DMI, Ireland. I am taking care of Instruments Sales in Emerging Markets for FLIR.