We listen to our customers’ voices and convert their needs into solutions: HIWIN

HIWIN has been continuously adopting new manufacturing processes, automation solutions and product innovations to ensure its leading position in the global market. We deliver the best value added products and services to our customers at all times, reiterates Eddie Chuo, Chairman & CEO, HIWIN, a global leader in motion control and system technology, in an interaction with Engineering Review. Excerpts:

Q. What sets HIWIN apart from other companies in the linear motion technology market?

HIWIN, established in 1989, has grown from a motion component supplier to a world leading motion solution provider. HIWIN not only provides linear motion components like Ballscrews and Linear Guideways, but also has a diversified range of products like Torque Motor Rotary Table, Datorker Strain Wave Gear, Bearing, Single Axis Robot, SCARA Robot, Six Axis Robot, Linear Motor, Torque Motor, AC Servo Motor, Drive, etc. HIWIN is also the first in the world to introduce intelligent 4.0 Ballscrew, Linear Guideways and Single axis Robot where the performance of the product can be monitored and save energy adhering to the ESG trends globally.

Q. What are the key industries and applications that utilize HIWIN’s linear guideways?

HIWIN products are widely used in Medical, Pharmaceutical, Precision Machinery Industry (Machine Tool), Automation, Semiconductor, Consumer Electronic Manufacturing, Transportation, etc. Take medical application as an example, such as the X-Ray, CT, MRI scanner, Hematologic-and Oncology equipment. HIWIN’s products offer intelligent solutions and added value to global customers.

Q. How does HIWIN ensure precision and accuracy of its linear guideways?

HIWIN products are produced with the latest technologies in a state-of-the-art facility by well-trained and qualified engineers and technicians to guarantee quality. The company culture and team spirit in pursuit of excellence are the key elements to ensure precision and accuracy of HIWIN products.

Q. What are some of the latest innovations HIWIN has introduced in the field of linear guideways?

With innovative design, HIWIN had launched the first in the world product, the intelligent 4.0 Ballscrew. With the success in i4.0 Ballscrew, HIWIN had developed the intelligent 4.0 Guideway which can monitor the vibration and temperature during service, allowing the end-users to predict and monitor working and health conditions of the Linear Guideway.

Q. How does HIWIN adhere to international standards and certifications in the production of its linear guideways?

To ensure compliance with international standards and regulations, HIWIN has actively pursued international certifications and product certifications. HIWIN bestowed with ISO9001, ISO14001, ISO4600, ISO45001, ISO14064, ISO5001, and ISO13485 international certifications. HIWIN is dedicated to offer green products to all customers. All products meet the environmental protection requirements of RoHS, REACH, and global regulations.

Q. How does HIWIN stay competitive in the global market for linear guideways?

HIWIN has been continuously adopting new manufacturing processes, automation solutions and product innovations to ensure our leading position in the global market. HIWIN delivers the best value added products and services to our customers.

Q. What are the biggest challenges HIWIN faces in the industry, and how are they being addressed?

The biggest challenge is to maintain the ability and sensitivity to listen to customers’ voice. To adapt HIWIN and come out with solutions to meet the industry trends and market demands. HIWIN listens to our customers’ voices and convert customer need into solutions. We keep developing products to service the new trends and industry. HIWIN provides value-added products and solutions to our customers for sustainable growth.

Q. How does HIWIN ensure ethical practices within its supply chain and production?

HIWIN requests all suppliers to sign the “HIIWN Supplier Code of Conduct” which governs the ethical practices to be strictly followed and implemented. HIWIN has set up an Integrity Management Code that prohibits Directors, Management, and Employees from directly or indirectly offering, committing or receiving any form of profits from customers, distributors, contractors, suppliers, and government officials in the course of their duties. HIWIN’s business philosophy of “Professional Excellence”, “Working Enthusiasm”, “Ethics & Responsibility” is reinforced in all HIWIN employees and supply chain.

Q. How does HIWIN plan to expand its market presence in the coming years?

HIWIN has transformed from a component supplier to a solutions provider over the years. HIWIN continues to explore new markets, new industries, new applications and provide more innovative products to our customers. By such a business strategy, HIWIN participates in the local communities as well as expands its presence in the global market with local touch. HIWIN provides value, service and technical support to our customers and our customer is our best partner.